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Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
We offer a variety of delivery options and most countries we deliver for free.
You can always select a delivery option and check its cost before completing your order.
Here is the list:
ZDA, Avstralija, Kanada.
European countries: Avstrija, Belgija, Bolgarija, Hrvaška, Ciper, Češka, Danska, Estonija, Finska, Gibraltar, Grčija, Guernsey, Madžarska, Islandija, Irska, Italija, Jersey, Latvija, Liechtenstein, Luksemburg, Malta, Monako, Nizozemska, Norveška, Poljska, Portugalska, Romunija, Slovaška, Slovenija, Sweden Switzerland, Turčija.
Other countries in the world: Brazilija, Falklandski otoki, Hong Kong, Izrael, Japonska, Singapur, Indija.
Seveda! We pack all orders in boring brown boxes or plain envelopes, so the only person who is excited about your delivery is you.
If you are away while your package is being delivered, your mail carrier will find a safe place to store your package. If they are unable to leave the package in a safe place, then you will receive an email explaining the next steps, or you will receive a card through your mailbox. If your package is delivered to a local delivery office, then the package will be held for 10 days before it is returned to us. When you pick up your package in person, please do not forget to bring the delivery notice (pickup card, če je primerno, SMS, E-naslov) and some photo ID registered at your delivery address.
Da. Our delivery partners offer order tracking as standard. You will receive information via email on how to track your order once it has been dispatched.
veliko! We offer a payment method suitable for all online shoppers.
You can pay with a debit or credit card – we accept Visa, MasterCard and American Express!
You can also pay with Apple Pay, PayPal and Google Pay, or split the cost of your payment with Klarna, PayPal Pay Later or Clearpay
If you need to swap an item
Vračila in menjave
Zaradi zasebne narave artiklov, ki jih prodajamo, we are unable to return or exchange purchased toys and products unless they are defective. To je za zdravje, varnost in brezskrbnost naših strank.
Any items designed to come in contact with any body part or liquid are non-returnable and non-resellable. Once these items leave our warehouse, they will be considered used and therefore cannot be returned.
To vključuje:, vendar ni omejena na::
Vibratorji in dildi
Kompleti za tuš/klistir
Analne igrače, kroglice in čepi
Naprave za penis in kroglice, Prstani za penis, in rokavi za penis
Gagi in vrvice
Spodnje perilo in moška oblačila
Maziva, masažna olja, Kondomi in barva karoserije so prav tako nepovratni.
V večini primerov, your order will be processed and shipped on the same day, so you can receive it quickly. Zato, orders cannot be cancelled once they have been submitted.
Once an order has been processed and shipped, we will not be able to make any changes to the address. V večini primerov, if an order cannot be delivered due to an incorrect address, the package will be returned to us by the carrier. All returned orders will be refunded and cannot be returned.
Na žalost, we will not be able to cancel your order once it has been processed. If you do not want to receive your order again, we recommend that you mark the package “Return to Sender” and refuse the order upon delivery. You may also bring the unopened package back to the carrier and inform them of your refusal to accept the shipment. Once the shipping box is opened, all orders will be considered used and will not be accepted for return at our warehouse. Please ensure that the shipping box remains sealed.