политика конфиденциальности

Who We Are

MK Sextoy operates the website at Протокол https://mksextoy.com. This policy explains what personal data we collect, why we collect it, how long we keep it and what rights you have over it.

For any question about your privacy or to make a request about your data, Отправить по электронной почте support@mksextoy.com. Our full business details are listed on our contact page.

How We Treat Sensitive Information

We understand that what you buy from us is private. Order contents, browsing history and product reviews are treated as sensitive information and handled with additional care:

• We never sell, rent or trade your personal data.
• We never share product-level order details with advertising networks or data brokers.
• Order records are accessible only to the staff who need them to fulfil, ship or support your purchase.
• Nothing we send you by post identifies the contents of your order. See our discreet packaging page for details.

Age Requirement

This website is intended for adults aged 18 or over, or the age of majority in your jurisdiction if it is higher. We do not knowingly collect data from anyone below this age. If we learn that we hold data belonging to a minor, we will delete it and cancel any associated order.

What We Collect

When you browse the site

• Товары, которые вы просмотрели — used to show recently viewed items and relevant recommendations.
• Расположение, IP-адрес и тип браузера — used to estimate tax and shipping, and to protect the site from abuse.
• Cart contents — stored in cookies so your basket persists between pages.

When you place an order

• Имя, billing address and delivery address
• Email address and phone number
• Payment details, handled directly by our payment providers
• Optional account details such as a username and password

When you contact us or leave a review

• The content of your message, review or rating
• Your IP address and browser user agent, used for spam filtering

If you leave a review, an anonymised hash of your email address may be sent to the Gravatar service to check whether you have a profile image. Gravatar’s policy is available at automattic.com/privacy. Approved reviews display your chosen name publicly.

Why We Use Your Data

Печенье

Cookies are small files stored by your browser. When you first visit the site, our cookie banner asks which categories you are willing to accept. Analytics cookies are not set unless you agree to them.

• Essential cookies — cart contents, checkout progress and login sessions. The site cannot function without these, so they are always active.
• Preference cookies — your chosen language, currency and display settings, kept for up to one year.
• Analytics cookies — set by Google Analytics 4 to measure page views and traffic sources. Set only with your consent.

If you leave a review, you can choose to have your name and email stored in a cookie so you do not need to re-enter them. These are kept for one year. Login cookies last two days, or two weeks if you select “запомнить меня”, and are removed when you log out.

You can change your cookie choices at any time through the cookie settings link on our site, or block and delete cookies through your browser settings. Blocking essential cookies will prevent checkout from working.

Who We Share Data With

We share the minimum necessary data with the service providers who help us run the store. We do not sell your personal information to anyone.

Payment providers

We accept payment by PayPal and by credit or debit card. When you pay, the information needed to complete the transaction, such as the order total and billing details, is passed to the relevant payment provider. Your full card number is never stored on our servers and is handled entirely within the provider’s secure environment. See PayPal’s privacy policy for how PayPal handles your data.

Payment providers receive your billing details and the order total. They are not given a product-level breakdown of what you bought.

Shipping carriers

We provide your name, delivery address and phone number to the carrier handling your parcel, such as UPS or FedEx. Carriers are not told what the package contains beyond what customs declarations legally require.

Аналитика

We use Google Analytics 4 to understand how visitors find and move through our site. It records pages viewed, referring sources, approximate location and device type. IP addresses are anonymised before processing, and Google is not given the contents of your order or your billing details. See Google’s privacy policy для большего, or install the Google Analytics opt-out browser add-on to stop this collection across all sites.

Spam filtering

Reviews and contact form submissions may be checked by an automated spam detection service.

International Transfers

We operate warehouses in the United States, Канада, the United Kingdom, Europe and Australia. To deliver your order, your name and address are transferred to the facility and carrier serving your country. Where data leaves the United Kingdom or the European Economic Area, we rely on Standard Contractual Clauses or an equivalent safeguard.

How Long We Keep Your Data

• Order records — 7 years, as required for tax and accounting purposes.
• Account details — until you ask us to close your account.
• Support messages — 2 years after the case is closed.
• Marketing preferences — until you unsubscribe.
• Analytics data — up to 14 months, after which it is deleted by Google.
• Отзывы — until you ask us to remove them.

Who Can Access Your Data

Access is limited to the staff who need it to fulfil orders, process refunds and answer support requests. Store administrators can view order contents and customer contact details. All staff are bound by confidentiality obligations.

Your Rights

Wherever you live, you can ask us to:

• Provide a copy of the personal data we hold about you
• Correct anything that is inaccurate
• Delete your data, other than records we must retain by law
• Stop using your data for marketing
• Restrict or object to certain processing

Электронная почта support@mksextoy.com with your request. We respond within 30 days and never charge a fee for a standard request.

United Kingdom and European Union

You may withdraw consent at any time, including for analytics cookies through our cookie settings, and you have the right to lodge a complaint with your national data protection authority. In the UK this is the Information Commissioner’s Office.

California residents

You have the right to know what personal information we collect, to request its deletion, to correct inaccurate information and to opt out of its sale or sharing. We do not sell or share personal information as those terms are defined under the CCPA. We will never deny service, charge a different price or provide a lower quality of service because you exercised a privacy right.

Uploaded Images

If you upload an image to the site, please remove any embedded location data (EXIF GPS) first. Other visitors are able to download images and extract information stored inside them.

Embedded Content From Other Sites

Some pages include embedded content such as videos or images hosted elsewhere. Embedded content behaves exactly as if you had visited the other site directly. Those sites may set their own cookies, use third-party tracking and record how you interact with the embedded item, including linking that activity to an account you are logged into on their service.

Security

The site runs over an encrypted HTTPS connection and payment data is handled entirely by our payment providers. Если вы запросите сброс пароля, your IP address is included in the reset email as a security measure. No system is completely secure, so please use a strong, unique password for your account.

Changes to This Policy

We update this policy when our practices change. The date at the top of the page shows the current version. Significant changes affecting how we use your data will be announced by email to account holders.

Свяжитесь с нами

Электронная почта support@mksextoy.com or use our contact form for any privacy question or data request. We reply within one business day.