Free Shipping on Every Order
Every order ships free of charge, with no minimum spend. We hold stock in the United States, Canada, Australia, the United Kingdom, Europe and Brazil, and each order is dispatched from the warehouse closest to your address by UPS, FedEx or the fastest carrier serving your country.
Discreet Packaging
Every order is sent in plain, unmarked packaging with no indication of what is inside. Full details of how we pack and label your parcel are on our discreet packaging page.
Where We Ship
We ship to more than 200 countries and regions, with dedicated warehouse coverage for the United States, Canada, the United Kingdom, Europe, Australia, Mexico and Brazil. A small number of destinations fall outside our carriers’ coverage. If your address is one of them, we will contact you by email before processing your order and issue a full refund if we cannot deliver.
Processing Time
Orders are packed and handed to the carrier within 2–5 business days. Processing time is separate from the delivery estimates listed below.
Estimated Delivery Times
Delivery time depends on which warehouse serves your country. The estimates below are carrier transit times and do not include our 2–5 business day processing period.
| Warehouse | Destination | Transit Time |
|---|---|---|
| Ontario & Commerce, California | United States | 7–14 business days |
| Richmond, British Columbia | Canada | 8–15 business days |
| Sydney | Australia | 8–15 business days |
| Luton, Bedfordshire | United Kingdom | 8–16 business days |
| European warehouses (Czech Republic & Belgium) |
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland | 8–22 business days |
| Ontario & Commerce, California | Mexico | 10–20 business days |
| São Paulo | Brazil | 10–20 business days |
Transit times are carrier estimates. Customs inspections, public holidays and severe weather can extend them.
Customs Duties and Import Taxes
Prices at checkout do not include customs duties, import taxes or handling fees charged by your local authorities. When your order arrives in your country, you are responsible for any charges applied before release. By placing an order, you accept that one or more packages may be sent to you and that any import charges due on arrival are payable by you.
Orders shipped from a warehouse inside your own region, such as United States orders from California or European orders from the Czech Republic, do not normally attract import charges.
Order Tracking
You will receive an email with a tracking number as soon as your order leaves our warehouse. On some free shipping routes the carrier does not provide end-to-end tracking; in that case the email will confirm dispatch without a trackable number.
Items in a single order may be sent in separate packages for logistical reasons, even when combined shipping was requested. Each package is tracked separately where tracking is available.
Shipping FAQ
How long will my order take to arrive?
Add 2–5 business days of processing to the transit time for your region. For most orders in the United States this means 9–19 business days in total.
Do I pay for shipping?
No. Shipping is free on every order, to every destination we serve, with no minimum spend.
Is the packaging discreet?
Yes. Orders arrive in plain, unmarked packaging with nothing on the outside that identifies the contents or the store. See our discreet packaging page for details.
Will I be charged customs fees?
That depends on your country’s import thresholds. Orders shipped within your own region rarely attract charges. Any duties or taxes applied on arrival are payable by you and are not included in the price you paid at checkout.
Why did my order arrive in two packages?
Items stocked in different warehouses ship separately. You may receive one tracking number per package.
My tracking number is not updating. What should I do?
Tracking can take up to 5 business days to show its first scan after dispatch. If there is still no movement after that, contact us with your order number and we will open an enquiry with the carrier.
Still Need Help?
Contact our support team with your order number and we will get back to you within one business day.